policies & shipping
Refund & Return Policies:
- All sales are final, and returns and refunds are not accepted - though exceptions may be made for damaged or shipment of incorrect product.
- cherubkoi is not responsible for packages that are lost, stolen or damaged after sending. However, I am of course happy to help with any issues that may arise along the way, and will work with you to solve any problems.
- Review the item descriptions in full before purchasing to ensure the items are suitable for your purchase. Returns and refunds for items that are in perfect condition will not be accepted.
- cherubkoi is not responsible for import duties/taxes that may be charged. all items are made in and shipped from the UK, so check local rates before purchasing (applicable to European orders)
- To ensure that your purchase is perfect, feel free to contact me if you have any questions regarding sizing or measurements.
- You can contact me through the form on the site here, Instagram DM (@cherubkoi), or via email (thecherubkoi@gmail.com) if you have any questions regarding orders.
Shipping
- Customers are responsible for providing the correct shipping address(es), cherubkoi as the seller does not accept any responsibility for items delivered to incorrect addresses due to incorrect customer input
- Items purchased without tracked delivery are not insured and refunds cannot be guaranteed.
- Dispatch times vary based on items, allow for up to 2 weeks for all "made-to-order" items - these are highlighted in the description of the item.
- Shipping within the United Kingdom takes approx 2 days after dispatch.
- Shipping to the United States & Canada takes approx 7-14 days
- Shipping throughout Europe takes approx 14 days
- Shipping to Australia & New Zealand takes approx 7-14 days
Policies are subject to change. Last updated 5th December 2024